Frequently Asked Questions
What forms of payment do you accept?
We accept all major credit, debit, FSA, and HSA cards. In the client portal simply select your default method of payment for auto pay processing.
What is your cancellation policy?
Cancellations requested 48 hours or more prior to your appointment will not be charged a fee.
Cancellations within 24 hours of your appointment will be charged a fee of 50% of your session cost.
Same day cancellations are charged 100% of your session cost.
Do you accept insurance?
No, The Well on High by Doctor SOS does not accept insurance, we are primarily a subscription based practice. All services are provided as self–pay.
Upon request, we will provide you with a monthly statement that you can submit to your insurance company, so that you can request reimbursement.
Please be aware that reimbursement varies amongst insurance providers. Dr. SOS, LLC and its representatives make no guarantee that insurance providers will provide reimbursement for services rendered.
Do check-in sessions roll over if I don't use them?
No, check-in sessions are only offered once a month, they do not roll-over or accumulate.
When will I be charged for my sessions?
All sessions are set for auto payments. Auto payments will be charged on a per session basis for your full invoiced amount overnight between the hours of 12 AM and 2 AM eastern time.
What ages do you accept?
Our providers will accept clients aged 14 and up.
Who can be seen at The Well?
The Well is mental wellness practice for women only.
If you are interested in becoming our newest client, book a 15 minute consultation.
*Clicking the link for Initial Consultation will take you from our site to our Client Portal for scheduling.
**We are only licensed to provide virtual services to residents physically located in Virginia at this time.
